Spotless Janitorial Quality Assurance Program
At Spotless Janitorial Services, one of the things we do is develop a customized guide sheet for each of our customer sites. The customized guide sheet bridges the gap between the Customized Cleaning Plan and our Quality Assurance Program. It takes much of the information gathered from the discovery meeting and layers it with specific wants/needs of our clients.
The customized guide sheet is another way Spotless Janitorial Services provides peace of mind. You can rely on the fact that we have our systems in place to ensure our quality of service and reliability is maintained. The customized guide sheet gives every Spotless Janitorial staff member a good idea of where, when, and how long each service should be. This information is built into the Customized Cleaning Plan, and is an integral part of the Quality Assurance Program and random audit checks, conducted by Spotless Janitorial management staff.
Entering Your Facility
We gather important information from you about your specific location, so that Spotless Janitorial staff members have a better understanding of the customer site and have information about where the cleaning equipment and supplies are kept on location.
Cleaning Plan Highlights
Rest assured that your “hot button” areas are highlighted and emphasized with our staff and made a priority. If you have anything that needs special attention, we make sure the instructions are detailed and double checked during our audit process. You can rely on our plans to make sure you are satisfied with our workmanship.
Quality Assurance Program Design
The Quality Assurance Program is designed to maintain the level of service that Spotless Janitorial Services aims to provide for its clients. This is an internal process used by management as a performance mechanism so that we may measure employee performance as well as overall business performance objectives throughout the year. After working with Spotless Janitorial Services for a short period of time, you will notice the difference our internal systems and business culture provides to your organization. If you have ever worked with another commerial cleaning service, the improved level of customer service and professionalism that we provide, really sets us apart from the competition. Our Quality Assurance Program gives you the piece of mind you need, so that you can continue running your business, rather than having to manage your commercial cleaning services provider.
Our clients come to expect the best level of service from Spotless Janitorial Services and this is just another way we maintain and guarantee client satisfaction.